Support

MAWA Transactions is for the real estate agents who work with MAWA Transactions on their deals, and for our coordination staff. Anyone can download the app; accounts are opened by our office.

Working with MAWA and don't have an account yet? Open the app and tap Request access on the sign-in screen. Leave your name, email, phone, and brokerage. Once the office approves it, you'll get an email to choose your password.

When the office adds you, you get an email with a link to choose your password. Open it and pick a password of at least 8 characters. You choose it yourself — nobody at MAWA can see it.

Didn't get the email? Check your spam folder first. If it isn't there, the office can give you an activation code instead: open the app, tap I have an activation code on the sign-in screen, and enter your email, the code, and the password you want.

Invitations and codes expire after 72 hours and work only once. If yours expired, just ask the office for a new one — there's no limit on how many times they can send it.

Tap Forgot your password? on the sign-in screen and enter your email. You'll get a link to choose a new one. The old password stops working as soon as you set the new one.

If the email never arrives, it usually means we have a different address on file for you. Contact the office and they can check it.

You can turn on biometric sign-in from the Profile screen, so you don't have to type your password every time. It's per device: turning it on for your phone doesn't turn it on anywhere else.

Your face or fingerprint never reaches the app. Your device checks it on its own and only tells the app whether it worked. If it fails — bad lighting, a glove, a mask — you can always tap Sign in with password and get in the normal way.

Three things to check, in this order:

• Open Profile in the app and make sure notifications are turned on there.
• Check your device settings: on iPhone, Settings → Notifications → MAWA. On Android, Settings → Apps → MAWA → Notifications.
• If you have Focus or Do Not Disturb on, notifications still arrive but stay silent.

If all three are fine and they still don't come through, write to us and tell us which phone you have — it helps us find it faster.

Dates, milestones, and amendments are managed by the transaction coordination team. If something looks off — a wrong deadline, a missing document, a property that isn't yours — contact the office directly rather than working around it. They can fix it at the source so everyone sees the correction.

Delete your account: in the app, go to Profile → Delete account. It takes effect immediately. More about account deletion.

To request a copy of your personal information or to correct it, write to support@mawatransactions.com.

Our Privacy Policy explains what we collect and why.